Privacy Policy

At Perfectly Polished Cotwolds, we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

• Personal information you provide when booking appointments, courses, or contacting us, such as your name, email address, phone number, and payment details.
   
• Usage data collected through cookies and website analytics to improve your experience on our site.
   
• Any other information you voluntarily provide during communications with us.
   

How We Use Your Information

• To manage your bookings and provide our services.
   
• To communicate with you regarding your appointments, courses, or enquiries.
   
• To send you marketing communications if you have consented to receive them.
   
• To improve our website and services.
   
• To comply with legal and regulatory requirements.
   

Lawful Basis for Processing
We process your personal data based on your consent, the necessity to perform a contract (e.g., booking services), compliance with legal obligations, and our legitimate interests to improve our services.

Data Sharing
We do not sell your data. We may share your information with trusted third-party service providers (such as payment processors) who assist us in delivering our services, under strict confidentiality agreements.

Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorized access, loss, or misuse.

Your Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
   
• Request correction or deletion of your data.
   
• Object to or restrict certain processing activities.
   
• Withdraw consent where processing is based on consent.
   
• Request data portability.
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
   

Cookies
Our website uses cookies to enhance your experience. You can control or disable cookies via your browser settings.

Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Updates to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website with the date of last revision.

Contact Us
For any questions about your data or this policy, please contact us at:
Perfectly Polished Cotwolds

contactus@perfectlypolishedcotswolds.co.uk